FAQS

What do I do if I have an item missing from my order?

If you have an item missing from your order, we advise you to do the following:

- Check underneath any packaging in the box.

- Check your email and order history to confirm the item has been ordered and sent. If your order has been partially despatched your email and order history will inform you of this.

- Check that all the parcels in your order have been delivered. Some parcels may be delivered separately.

If none of the above apply we would advise you to contact our Customer Service team via email.

May I change or cancel my order?

If you wish to change or cancel your order, you may do so up until the time that your order has been collected from our warehouse by the courier. Once your order has been collected, we no longer have the ability to make changes. You will then need to wait until you have received your order and arrange for delivery back to us. Freight charges will be for your account.

What if my order has been processed for a long time?

If your order has not shipped after 7 working days (excluding custom orders, or orders with special customer requests), please email us and we will arrange a refund or shipment for you.

What if the transportation time is too long (more than 60 natural days)?

Please make sure that you have filled in your receiving information correctly first, if the receiving information is incorrect please take responsibility for it yourself, if the receiving information is correct and you have not received the product more than 60 days after delivery, you can choose to have a refund or a replacement sent to you directly.

What if your merchandise arrives damaged?

We will check the product to make sure the product is in good condition before shipping. We are not responsible for damage during transportation but will assist you in contacting the transportation company. If our work is negligent and there is a problem with the delivered goods, we will take responsibility too.