Return policy

30-day return policy

We understand that the product you purchased may not ultimately be what you had in mind and we want to make sure you are happy with the final product. Thus, within 30 days from the date of delivery, it is acceptable to request the free return of the products purchased.

To be eligible for a refund, the following conditions must be met:

The product must be in its original packaging.

The product must be unused.

The product must not be damaged.

To ensure that the above criteria are met, all returns will be inspected. If the product does not meet the criteria listed, we reserve the right not to issue a refund.

Receive authorization & instructions

Please note that we will not handle any returns or exchanges without prior communication. To initiate a return, have your order number ready and contact us by email. A Customer Service Representative will review your order and create a Return Case, answering by email any questions you may have.

Pack & ship your item(s)

Once the return authorization has been approved by the seller, we are in full control of your return. Please ensure the item is well-packed in its original packaging. Other than the return label please do not write or mark on the box in any way.

Your refunds

Upon receipt by the seller, the item will be inspected for "as new" condition, and once confirmed we will process your refunds. The exact time for refunds to arrive is based on your payment method and it takes about 1-2 business days. Please be patient and thank you for your understanding.